Last updated: March 2026

Please read these Terms and Conditions carefully before placing an order with Boss Office. By purchasing from our website, you agree to be bound by these terms. If you do not agree, please do not use our site.

1. About Us

Boss Office is a trading name of [PLACEHOLDER: Full Registered Company Name], a company registered in England and Wales under company number [PLACEHOLDER: Company Number]. Our registered office is at [PLACEHOLDER: Registered Address].

You can contact us at:

2. These Terms

These terms and conditions govern your use of our website at boss-office.co.uk and any purchase you make through it. They apply to all users of the site, including browsers, customers, merchants, and content contributors.

We may update these terms from time to time. The version displayed on our website at the time of your order will apply to that transaction.

3. Products

3.1 Product Descriptions

We take care to ensure that all product descriptions, images, and prices on our website are accurate. However, we cannot guarantee that the information is entirely free from errors. If we discover an error after you have placed an order, we will contact you and give you the option to cancel or reconfirm your order at the correct price.

3.2 Compatibility

Compatible and remanufactured cartridges are designed to work with specific printer models as indicated on the product listing. While we take care to ensure compatibility information is accurate, printer manufacturers may occasionally update firmware that affects third-party cartridge performance. We cannot accept liability for incompatibility arising from such manufacturer updates.

3.3 Original vs Compatible Products

Our catalogue includes both original manufacturer cartridges (OEM) and compatible/remanufactured alternatives. Product descriptions clearly indicate which type each product is. The use of compatible cartridges does not void your printer warranty under EU and UK competition law.

3.4 Stock Availability

All orders are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you as soon as possible and offer a suitable alternative or a full refund.

4. Pricing and Payment

4.1 Prices

All prices shown on our website are in pounds sterling (GBP) and are inclusive of VAT at the applicable rate, unless stated otherwise. Prices are subject to change without notice, but any change will not affect an order you have already placed.

4.2 Payment

Payment is required in full at the time of placing your order. We accept payment by debit card, credit card, and other methods displayed at checkout. All card payments are processed securely by Stripe. We do not store your full card details.

4.3 VAT

Boss Office is VAT registered. VAT number: [PLACEHOLDER: VAT Number]. A VAT invoice will be included with your order or available to download from your account.

5. Orders and Contract

When you place an order on our website, you are making an offer to purchase the products. Your order constitutes an offer only. A contract between us is formed when we send you an order confirmation email and dispatch your goods.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, we will issue a full refund promptly.

6. Delivery

6.1 Delivery Options

We offer the following delivery options to UK mainland addresses:

ServiceTimescaleCost
DeliveryNext working day (order before 4pm)£4.00 (free on orders over £200)

6.2 Delivery Times

Delivery timescales are estimates only and not guaranteed. We will not be liable for any loss or inconvenience arising from delays outside our reasonable control, including adverse weather, carrier delays, or supply chain disruption.

6.3 Failed Deliveries

If delivery is unsuccessful and the parcel is returned to us, we will contact you to arrange redelivery. We may charge a redelivery fee in such circumstances.

6.4 Risk and Title

Goods are at your risk from the time of delivery. Ownership of the goods passes to you on receipt of full payment.

7. Returns and Refunds

7.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. You then have a further 14 days to return the goods to us.

7.2 Our Extended Returns Policy

In addition to your legal rights, we offer an extended 30-day returns policy. You may return any unopened product in its original condition within 30 days of delivery for a full refund or exchange, provided:

  • The item is unused and in its original, undamaged packaging
  • The item has not been opened or had its seal broken (for consumable products such as cartridges)
  • You have proof of purchase

7.3 Faulty or Damaged Goods

If your goods arrive damaged or develop a fault within 30 days of delivery, you are entitled to a full refund, replacement, or repair. Please contact us at sales@boss-office.co.uk with your order number and a description of the fault.

After 30 days and up to 12 months, if a fault develops that was not caused by misuse or accidental damage, we will offer a repair, replacement, or partial refund at our discretion.

7.4 How to Return

To initiate a return, please contact our support team with your order number. We will provide a returns address and, where applicable, a prepaid returns label. You are responsible for the cost of return postage unless the item is faulty or we have made an error.

7.5 Refunds

Refunds will be processed to your original payment method within 14 days of us receiving the returned goods and confirming they are in acceptable condition.

7.6 Exclusions

The following items cannot be returned unless faulty:

  • Opened ink or toner cartridges
  • Items that have been used
  • Items not in their original packaging
  • Special order or custom items

8. Warranty

All products supplied by Boss Office carry a minimum 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, incorrect installation, or normal wear and tear. Compatible and remanufactured products carry the same warranty as original products sold by us.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Boss Office or its content suppliers and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.

All third-party brand names, product names, and logos referenced on this site are the property of their respective owners. Their use is for identification purposes only and does not imply endorsement or affiliation.

10. Limitation of Liability

To the fullest extent permitted by law, Boss Office shall not be liable for:

  • Any indirect, incidental, or consequential loss or damage
  • Loss of profits, revenue, data, or business opportunities
  • Any loss arising from your use of, or inability to use, our website
  • Any loss or damage caused by a third-party carrier after dispatch

Our total liability to you in connection with any order shall not exceed the total value of that order.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded or limited by law.

11. Privacy

Your use of our website and the personal data you provide are governed by our Privacy Policy, which forms part of these terms.

12. Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not misuse our site by introducing viruses or other malicious code, attempting to gain unauthorised access, or engaging in any activity that disrupts or damages our services.

13. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

15. Contact Us

If you have any questions about these terms, please contact us: